Operations Manager

OPERATIONS MANAGER (half-time, independent contractor)

The Bach Choir of Pittsburgh, Inc. (BCP) presents unique and inspiring interpretations of choral works for arts-loving audiences across the Pittsburgh region. We seek a highly motivated and organized independent contractor to serve as our Operations Manager and help advance our artistic, social, and organizational goals.

The Operations Manager manages productions and performances for the Bach Choir and creates, documents, and implements processes to improve organizational efficiency. The Operations Manager reports directly to the Executive Director (“ED”) and works closely with the Artistic Director (“AD”), Social Media Manager, Website Manager, Board of Directors (“Board”), Marketing Committee, Development Committee, Choir Members, and interns.

The Bach Choir Season consists of three productions (November, February, April/May) and a Summer Sing educational program in June.

The following list of responsibilities is not exhaustive and should be considered as a guide only.

1. Season and Production Management Responsibilities:
2. Secure venues for three (3) productions per Season, rehearsals, and Summer Sing according to the established venue selection criteria.
3. With the AD and ED, create the rehearsal schedule for the Season.
4. Arrange for loan or rental of equipment (e.g., piano) as needed.
5. Coordinate with the AD, ED, and the Season Artwork Graphic Designer to create artwork for each Season and production.
6. Coordinate each production’s videographer, sound tech, engineer, etc., as needed.
7. Coordinate with the ED and BCP volunteers to perform Season and production marketing via multiple channels (e.g., online calendars, community group engagement).
8. Coordinate with the AD to ensure that music, as required, is delivered to Choir members in a timely manner, including identifying licensing requirements.
9. With the assistance of a Graphic Designer, perform all tasks required to prepare a Program Book for each production, including managing relations with advertisers.
10. Become proficient with the BCP Customer Relationship Management (CRM) platform (currently DonorView) and manage ticketing and marketing via this platform.
11. Performance Management Responsibilities:
    1. Secure volunteers for performance management tasks.
    2. Manage box office/front-of-house, including cash and on-site ticket sales.
    3. Coordinate and assist venue set-up and break-down.
    4. Create, perform, evaluate, and report upon surveys of audience members.
    5. Report performance attendance and ticket sales revenue to the ED.
    6. Assist the ED and Development Committee in managing the BCP Donor Management Program and the Business & Individual Sponsorship Program.
12. Efficiency Improvement Responsibilities
13. Recreate the BCP Operations Manual that documents all Season, production, and performance processes, including timelines, task descriptions/guides, and resource lists.
14. Research, document, and engage with community groups in the BCP service area.
15. Perform research regarding potential production venues.
16. Identify and document potential efficiency improvements to be reviewed by the ED.
17. Assist the Development and Marketing committees in enhancing the usefulness of the BCP CRM.

1. Research alternate CRMs for consideration by the Board.
2. Review and organize historical documents related to production and performance management.
3. Report to the Board about Season, production, and performance management.

Qualifications:

• Skills/experience in performing arts event operations
• Competency with vendor and volunteer management
• Proficiency with MS Office programs
• Familiarity with graphic design applications such as InDesign, Photoshop, and/or Canva
• Positive attitude, enthusiasm, creativity, attention to detail, and resourcefulness
• Familiarity with WordPress and/or Google Analytics is preferred
• Access to a private automobile is strongly preferred

Hours and Information:

This position is classified as an Independent Contractor as defined by the Internal Revenue Service (IRS). The position requires approximately twenty (20) hours of work per week on average, with hours exceeding twenty per week during productions. The Operations Manager attends evening meetings as scheduled and is the primary manager of each production (Thursday, Friday, Saturday, and Sunday during production weeks). The position is a hybrid of working remotely, off-site, and in-office. Accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical and Mental Requirements:

• You will be expected to occasionally (1% to 20% of the time):
  • Lift objects from one level to another (30 lbs. or less)
• You will be expected to frequently (21% to 50% of the time):
  • Carry objects (30 lbs. or less)
  • Walk around on foot
  • Stand on your feet
  • Local travel up to 25%
• You will be expected to constantly (at least 51% of the time):
  • Sit in a normal seated position

The Bach Choir of Pittsburgh is an equal-opportunity employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, arrest record, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.

BCP champions equity and diversity, and we are committed to creating an inclusive environment for all.

Compensation:

This is a one-year position, renewable. Compensation is $21,000 per year.

TO APPLY:

email a resume with the subject line OPERATIONS MANAGER to info@bachchoirpittsburgh.org. Submitting a cover letter that refers directly to the specific qualifications and responsibilities in the job description is optional, but encouraged.

This position is open until filled.