Summary: Conduct troubleshooting and repair service calls for AV systems at client locations and perform a variety of work to assist Service Technicians
Essential Responsibilities:
- Perform troubleshooting and repair work onsite at client locations and conduct over-the-phone troubleshooting and technical support
- Clearly communicate discovery and solution with client
- Complete appropriate paperwork for all service work, including updating service tickets with results/next steps and managing time bills for each call
- Contact equipment manufacturer as needed to resolve issues and initiate return merchandise authorization process (RMA)
- Maintain assigned tech stock and report all product usage during client service calls to Director of Client Services
- Assist with deliveries
- Provide back-up support to Operation’s Installation Technicians
- Keep service vehicle clean, stocked and organized
- Actively participate in personal and professional development opportunities offered by KCAV to maintain knowledge of current and new KCAV/industry technologies
- Frequent local travel is required, with occasional regional overnight travel
- Other projects and duties as assigned
Qualifications:
- Demonstrated ability to problem solve complex issues independently
- Ability to work with clients on system functionality, equipment issues, and implementing solutions
- Must be able or willing to learn how to read and comprehend engineering drawings and specification sheets
- Must have basic computer skills and be comfortable with learning and operating new phone apps to enter job information and record time
- Ability to work independently without constant supervision
- Must have a valid driver’s license and an acceptable driving record
- Must be able to pass a background check (including pre-employment drug screening)