OAC EXTERNAL POSITION POSTING
DATES POSTED: 08/27 – 09/11/2026
Position Summary
Under general supervision, the Communications Clerk II is responsible for ensuring all Field
Services, Construction and Water Distribution work is assigned and completed in the work window
scheduled by the customer, for communicating work assignments and modifications to service
personnel with the use of telephone and radio/web-based communication equipment, for monitoring and
maintaining the 811 locate system, utilizes software systems and takes appropriate action to
resolve gas, water or locate system emergencies, follows the established guidelines of the
Emergency Notification Procedures Manual as required. As needed, review, modify and provide account
and billing information to the customer from Customer Relationship Management (CSM) system.
Education
Required – High School Diploma or General Education Diploma (GED)
Preferred – Associate’s Degree or other higher level education degree.
Minimum Requirements
Required – Minimum of 4 years of experience dealing with emergency situations as it relates to
public safety. and
Required – Minimum of 2 years of experience dealing with or having direct contact with outside
customers. Preference given to those with experience within the last five (5) years. Additional
consideration given for emergency dispatch experience. and
Required – Experience working in stressful and emergency/non-emergency situations with no
assistance; taking immediate action while remaining composed and adhering to established
policies/procedures. and
Required – Previous experience utilizing a variety of communications media to include, but not
limited to, e-mail, mobile radio/web and telephone communication systems.
Licenses, Certifications and/or Testing
Required – Employee(s) in this position are covered under the Department of Transportation Drug
and Alcohol testing provisions. This includes post-offer, random, post-accident, reasonable
suspicion, follow-up, and return to duty testing. Upon Hire
Required – Pre-employment Background Check & Drug Screen Upon Hire
Knowledge, Skills and Abilities
Ability to work outside of normal business hours to meet District needs
Ability to work overtime to include weekends/holidays; may be necessary to provide quality
service to customers during times of high volume or vacancies.
Willing and able to operate and handle incoming communication from an offsite location to meet
District needs in accordance to established policies and procedures.
Knowledge of District policies and procedures related to safety and emergency
guidelines.
Efficient written and verbal communication skills, in English, to assist internal and external
customers, co-workers and management professionally, regardless of provocation. This includes the
ability to react promptly, calmly and accurately in emergency situations to provide clear, direct
and professional communication. (Entry proficiency)
Demonstrated ability to provide high quality service to customers by combining excellent problem
solving and decision-making skills with a strong desire to help others.
Proficiency with personal computers, tablets, and/or other electronic devices to include
familiarity with, but not limited to, Microsoft Office Suite (Excel, Outlook, Word) and
enterprise-wide software (e.g., SAP & GIS). (Entry proficiency)
Ability to learn new or upgraded computer software as required.
Machine skill speed of 25 words per minute.
Ability to work assigned shift to include weekends and holidays as scheduled.
Essential Functions
Handle emergencies by taking immediate action as necessary for gas or water main breaks, service
leaks, hydrant leaks, explosions, accidents, fires, and other emergencies and follow the
established guidelines in accordance with the Emergency Procedures Manual, as required. Promptly
dispatch gas leaks and other urgent orders as required. Record and maintain associated records.
Send email notifications during emergency situations to parties deemed necessary in the
Emergency Procedures Manual.
Create corresponding notifications in software system for emergency situations deemed necessary
in the Emergency Procedures Manual.
Navigate the Geographic Information Systems (GIS) and Global Positioning System (GPS) system for
related service information and technician locations.
Have direct line of contact with outside Fire and Police Departments, which might involve the
District and take appropriate action to dispatch emergency personnel, Service Technicians, or Field
Foremen as needed.
Receive and make telephone and radio/web-based calls pertaining to appointments, inspections,
verification of orders, re-date orders, and other internal/external customer and service personnel
requests.
Assign work orders, not assigned by software system to include, but not limited to, gas and
water on/off orders, meter reads, tappings, appliance orders, fittings, inspections, emergency
orders and miscellaneous complaints.
Assign and re-assign work orders to service personnel when unexpected circumstances
arise.
Obtain information from and maintain various files to include, but not limited to, gas and water
service cards, pending and completed work orders, and heating permits.
Add, adjust, or remove technicians time in software system, in accordance with daily work
schedule, phone calls or emails related to operations field personal.
Must be available to work all shifts, weekends and/or holidays as required.
Operate and handle incoming communication from an offsite location to meet District needs in
accordance to established policies and procedures.
Perform a variety of clerical/maintenance duties as assigned.
Assist other divisions with dispatch duties to meet District needs, occurring both during and
outside of normal working hours.
Maintain barricade, paving and other miscellaneous records as communicated from field
personnel.
Close locate tickets, place emergency and standard locate tickets, update or refresh tickets,
print and send locate tickets to corresponding Foreman, submit non-response tickets and process
meets when required.
Support the development of other team members through knowledge sharing and ongoing feedback
with the Training & Quality Assurance Specialist and Supervisor, Dispatch Office.
Proactively offer process improvement suggestions to enhance the efficiency of the Dispatch
office.
Required for All Jobs
Perform a variety of other duties as assigned
Understand and comply with all District policies and procedures
Physical and Environmental Requirements
Office: Work is primarily performed in an office setting amid normal conditions of dust, odors,
fumes, office lighting and noise.
Hybrid Flexible Work Arrangement
Job may be eligible for a hybrid in-office and work from home flexible work arrangement.
*Please see job posting on our Careers page for a full list of physical demands
*Please ensure the application is filled out thoroughly to be considered for this position
An Equal Opportunity Employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation”