The Director has overall operational management responsibility of the hospitality home Gary’s House in accordance with the Mission and Values of Northern Light Mercy Hospital. The incumbent focuses on optimal day to day guest services, facilities management, building community partnerships, and collaborating on all marketing, event planning, and initiatives with Northern Light Health Foundation. The Director is also responsible for training and management of all Gary’s House contracts, staff, and volunteers. This position develops and implements plans to achieve strategic goals aligned with the organization in addition to managing annual budget. The incumbent may have access to highly confidential patient, employee, and organizational proprietary information, and must handle and protect the information in accordance with hospital and system policies, HIPAA requirements, and the highest level of ethical standards.
Responsibilities:
- Represents Gary’s House to the community as a program affiliated with the Hospital and serving broadly to all patient families in any area healthcare facilities. Maintains good relations with neighbors and maintains a positive image to community.
- Manages the operations of Gary’s House. Coordinates and evaluates the daily operations being cognizant of safety and security of the house and guests at all times.
- Participates as a member of Gary’s House Special Events Committee and attends all meetings. Serves on other committees as requested or assigned.
- Works collaboratively with Northern Light Health Foundation on all marketing and fundraising plans and activities for Gary’s House.
- Works collaboratively with stakeholders, community services, and area businesses to ensure awareness and growth of both donor and volunteer base. Develops key partnerships with area providers and local businesses.
- Oversees budget, monthly reports, and oversees all capital facility needs.
- Responsible for managing and tracking the monthly guest rent, donations, and occupancy.
- Oversees all required housekeeping duties to ensure a clean and aesthetically pleasing environment for all guests and visitors to the house.
- Oversees all guest family registrations, check-ins and acts as a resource for any guest needs in accordance with house policy.
- Maintains all guest materials, volunteer training materials, and safety manual. Develops and implements additional resources or updates as necessary.
- Regularly attends monthly Leadership Council meetings and Mission Division meetings.
- Continually assesses the department for compliance with all federal, state, local and other regulatory requirements.
- Presents to healthcare providers, community clubs, civic and church groups.
- Other Duties.
Other Information:
- Experience with development and public speaking preferred.
Competencies and Skills
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization’s benefit.
- Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees’ strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
- Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.
Education
- Required Bachelor’s Degree