Account Manager
📍 Remote | Thumbstop Collective
At Thumbstop Collective, we build and run creator networks for e-commerce brands, turning creators into a content engine that powers paid growth. With over $125M in ad spend, 16B+ impressions, and 5M+ products sold, we live at the intersection of performance marketing, creator culture, and social commerce.
We’re looking for an Account Manager to own the relationship and results for a portfolio of brands. You’ll be the main point of contact between TSC and the clients/brands we assign to you, the person who understands our system end to end, leads the internal team delivering for each brand, and makes sure both the client and the creators stay moving. This is a role for an experienced project manager who can hold strategy in their head, keep a lot of moving pieces on track, and be the calm, clear voice a client trusts.
What You’ll Do
Own the client relationship
- Serve as the primary point of contact for each assigned brand, building trust and keeping communication clear, proactive, and timely.
- Understand each brand’s goals, sales channels, and strategy deeply enough to speak to them with authority and answer whatever the client brings to you.
- Communicate progress, results, upcoming campaigns, and blockers regularly, framing everything with the client’s perspective in mind.
Lead the internal team
- Quarterback the pod assigned to each brand (Creator Acquisition, TikTok Shop / ads, Community Lead, Creative Strategist), keeping everyone aligned, unblocked, and on timeline.
- Make sure work is scoped, assigned, and delivered on schedule, and that the team has what it needs to succeed.
- Hold the standard for delivery across your brands, and escalate quickly when something is at risk.
Drive the system and the results
- Own the outcomes for your brands: creator recruitment and activity, content volume and quality, and the performance that comes from it.
- Keep each brand progressing through our process, from onboarding and community building to a self-sustaining creator engine.
- Track the health of each account against clear targets, flag what’s off, and drive the fix.
- Keep clients moving on the things only they can do (audience activations, source content, ad approvals) so nothing downstream gets blocked.
What We’re Looking For
- Experienced project or account manager. You’ve owned client relationships and delivery before, ideally in a fast-moving agency, marketing, or creator/social environment.
- Strategic understanding. You can absorb a system like ours quickly, hold the whole picture in your head, and explain it clearly to a client.
- Strong communicator. You write clearly and concisely, keep people informed before they have to chase you, and use a professional, reassuring tone with clients.
- Highly organized. You can juggle multiple brands and moving pieces without dropping things, and you keep your accounts clean and easy to understand at a glance.
- Proactive and accountable. You spot problems before they become fires, follow up relentlessly, and take ownership of outcomes.
- Comfortable in the creator and social commerce world. Familiarity with TikTok Shop, affiliate/UGC, paid social, and creator communities is a big plus.
Why Join Thumbstop Collective?
- Work with fast-growing, content-first brands redefining e-commerce.
- Own real relationships and real outcomes, with the autonomy to run your accounts.
- Join a team that values agility, clarity, and smart execution. No fluff, just results.
- Help shape the future of creator commerce at a company that’s just getting started.