Position Summary
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Registrar’s Office invites applications for the position of Registrar Generalist (Management Technician). This is a hybrid position which blends office and remote work.
West Chester University (WCU), a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; generous retirement plans; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
The Registrar Generalist is a key contributor to student success by assisting with inquiries and engaging in student outreach. This includes answering student phone calls, responding to email, and contacting students to help them navigate the processes critical to their success; and responding to the needs of a diverse campus community including faculty, staff, and agencies in a timely, professional, and courteous manner. This position develops and maintains knowledge to assist with the evaluation of transfer credit; establishment of transfer credit equivalencies; the building of courses; space reservations; maintenance of student records; review of student records for graduation; support for the application and registration process for Non-Degree students; and review of forms for reconciliation.
The ideal candidates will demonstrate flexibility and adaptability, attention to detail, and the ability to prioritize in a high volume and deadline driven, team environment to fit the operational and student service needs of the organization.
Responsibilities include:
- Consult with staff, faculty and students regarding complex matters that affect academic records and University Policies
- Assist in keeping the websites and publication materials up to date and easy to navigate
- Work with team leads to evaluate and improve existing business processes
- Process forms and maintain student records
- Explain university policies, university forms and automated processes
- Review graduation applications to ensure students are on track for degree completion
- Connect with students to support their timely application for degree completion
- Evaluate student records for degree conferral
- Assist with verification ACT48, licensure and enrollment verification requests
- Review registrar forms, non-degree applications, and support course registration
- Review incoming transcripts, process transcript evaluations and apply University policy for awarding of transfer credits
- Assign transfer equivalencies using the equivalency database
- Process transfer credit appeal and permission forms
- Meet individually with students, as needed, to assist with complex transfer credit issues
- Assist with all areas of student service including front desk/reception coverage, phone support, email support and commencement activities
- Follow federal (FERPA) and institutional policies and guidelines
- Coordinate the use of campus rooms with Academic Affairs and process event requests in general purpose classroom/conference spaces based on policies regarding room usage
- Deliver and improve training to administrative and academic staff on 25 Live
- Assist with processing course schedule changes; support faculty and student ADA accommodations, weather emergencies, room capacity, and technology classroom assignment issues
- Act as the first point of contact for questions regarding final exam scheduling
- Other duties as assigned
Minimum Qualifications
- Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information, or any equivalent combination of experience and training. An Associate’s degree may be substituted for two years of required experience
- Demonstrated proficiency in Microsoft Office Programs including Outlook, Word, and Excel
Required Knowledge, Skills, and Abilities
- Knowledge of modern office practices and equipment
- Knowledge of basic PC hardware and standard software
- Ability to use a PC to collect, compile, and assemble data and reports for use in the conduct of studies
- Ability to analyze varied data by applying the information against interpretive standards in the formulation of recommended action
- Ability to perform detailed work involving written information by preparing reports of finding according to the appropriate standards of content, clarity, grammar, and format.
- Ability to identify problems and recognize appropriate solutions as a result of the analysis of data
- Ability to communicate effectively with employees, programs officials, job applicants and the public by relating the purpose of the contact and collecting all the necessary information required for the analysis
- Ability to apply and adapt established procedures to the preparation and formulation of study findings
- Ability to learn the basic principles and practices of public administration.
- Ability to read, write, and communicate orally in English
- Ability to develop and maintain effective working relationships with associates in the performance of work
Preferred Qualifications
- Student support / customer service experience
- Experience working in a fast-paced office environment
- Higher Education experience
- Experience using higher education technology including OnBase, PeopleSoft, 25Live, Pro Event and Course Scheduling Software, Parchment, Comply/Act 48, Navigate and College Source
Special Instructions
This is a hybrid position which blends office and remote work.
Candidates should apply online at https://www.schooljobs.com/careers/wcupa.
Application allows for cover letter and resume (both required for consideration).
Review of applications will begin immediately and continue until the position is filled.
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.